General Booking Conditions
Throughout this document, Ufford Park Limited will be referred to as the “Hotel'' and the person or persons reserving the rooms or event will be referred to as the “Customer''
All rates are arranged on independent terms. Corporate and group rates are negotiated depending on proposed numbers, nights and meal basis required. All rates are inclusive of VAT unless otherwise stated. Extras of any sort will be charged at the Hotel's current rates for the supply of goods or services in question.
Individual cancellations must be received by the hotel prior to 2pm on the day of arrival to avoid charges any deposits received are non-refundable. Package rates require a minimum of 48 hours prior to arrival. Cancellation terms for a group are negotiated at the time of making the booking and are dependent upon the amount of rooms required; please refer to you booking confirmation for full details. Any deposits received are non-refundable.
Unless otherwise arranged by an agent or third party prior to arrival, individual guests are responsible for their own accounts. A credit card pre-authorisation is required upon arrival with the balance settled upon departure. Guests wishing to pay cash will be requested to pay upon arrival with no credit facilities available during their stay unless a pre-authorisation is given.
All Customers will be credit checked by the Hotel and it is at the Hotel’s discretion as to whether credit facilities will be offered.
4.1 The hotel reserves the right to request a deposit of 20% for group bookings. This will be based on the full allocation of rooms held at that stage and on receipt of the Hotel’s pro-forma invoice.
4.2 Balance of payment is due to the Hotel based no later than 28 days after the departure date.
4.3 Cancellation for credit cleared Customers: any deposits paid are non-refundable.
4.4 On any outstanding payments the hotel reserves the right to apply ’’The Late Payment of Commercial Debts (Interest) Act 1998’’ at Bank of England base rate plus 8% calculated daily.
5. Customer’s / Agent’s responsibility:
5.1 Any special requirements must be notified to the Hotel as soon as possible. These are not guaranteed unless specifically confirmed by the Hotel in writing.
5.2 If the Customer has any disability related requirements, they should advise the Hotel directly as soon as possible.
Max. of 2 up to & including age of 15 stay free when sharing with 1 full paying adult on a room only basis, unless previously agreed. Meals and break allowances are not included.
Check-in to the Hotel must be after 2.00pm on day of arrival and check-out before 11.00am on day of departure unless otherwise agreed by the Hotel.
No wines, spirits, food or beverage may be brought into the Hotel or grounds by the Customer or on the Customer's behalf for consumption on the Hotel premises unless the prior consent of the Hotel has been obtained. A charge will be made for this.
9.Complaints: In the event that there is a reason to complain, or if the Customer suffers any kind of injury or illness whilst at the Hotel the Customer must immediately inform the Hotel. Any verbal notification must be put in writing and given to the Hotel as soon as possible.If the Customer remains dissatisfied, they must write to the Hotel within 7 days of the end of the arrangements giving their booking reference and full details of the complaint, illness or injury. No liability can be accepted if the Customer fails to notify the Hotel of the complaint or claim in accordance with this clause.
10.1 The Customer accepts responsibility for any damage or loss caused by any member of their group. Full payment for any such damage or loss must be paid direct to the Hotel.
10.2 The Hotel is entitled to exclude or remove any guest who causes damage, danger or distress or otherwise behaves in an inappropriate manner.
11.1 The Hotel does not accept responsibility for loss of or damage to any items of value (including but not limited to cash, jewellery, golf clubs and electronic items such as laptops, cameras and phones) unless deposited with the reception desk for safe keeping.
11.2. The Hotel is entitled to rely on the limitations of liability for lost or damaged property contained in the Hotel Proprietors' Act 1956, a copy of which will be displayed in reception. Where applicable, the Hotel's maximum liability for lost or damaged property is limited to £50 per item and £100 per guest.
Except where otherwise expressly stated in these conditions, the Hotel will not have any liability where the performance or prompt performance of its contractual obligations are prevented or affected by or the Customer otherwise suffers any damage or loss of any description as a result of "force majeure". In these conditions, "force majeure" means any event which the Hotel could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside the Hotel's control.