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Coronavirus update

Spring back the good times... 

Hurrah. It's official. Boris has given us the 'green light' to open up inside, from Monday 17th May. 

Our hotel is now once again open to leisure guests, our Thermal Suite Spa is to reopen and The Park Restaurant will also resume service inside.

30 people will be able to attend weddings, receptions, wakes, funerals and christenings.

Monday 21st June (earliest)

All limits on social contact, such as the 'rule of six', to be removed for both indoor and outdoor settings. Larger events can go ahead and other businesses which previously couldn't open, will be able to reopen.

As stated by the Government, all of these dates are subject to change. 

"I would also like to take this opportunity to thank you all for your understanding and support throughout the last year, especially to those of you that physically came to visit us. Being a relatively small and independent family business, we couldn’t have made it through this year without each and every one of you.

As a business, we believe we have done everything that we possibly could to ensure Ufford Park is as COVID-secure as possible and to keep our members, guests and staff safe, but we understand the necessary action the Government has had to take.

The journey ahead for us all still won’t be easy, but I am positive we can get through it together. I have been so proud to see how well my team – The Ufford Park Family – have pulled together through this unpredictable year, and I am very optimistic that Ufford Park will come out the other side of this even stronger!

In the meantime, stay safe and we hope to see you soon. Please do keep an eye on our social media channels and website for our latest updates."

Tarnia Robertson 

Managing Director 

For more details on each area of the business, please see below.

We have reviewed all of our procedures to ensure the safety of our guests and our team is at the forefront of everything we do. Here are just a few of the measures that we have put in place:

GOLF HAS RETURNED!

The rule of six outside has come back into force so you are able to play golf up to 4-balls with mixed households. The course is open, but all golfers must have pre-booked tee times before coming down to play.

Club hire: Due to Government restrictions, no club hire is available and therefore players must bring their own equipment.

Buggies are available to hire, but as per guidelines, are still single rider only until further notice.

The half-way hut is available for takeaway drinks, snack, as well as sausage rolls and pasties!

The Driving Range has reopened, so you are welcome to come down and hit some balls before you play, or for a practice session. No pre-booking needed.

Golf Reception is open and phone bookings / enquiries will be back with our normal opening hours of 7am to 8pm, Monday - Friday, and 7am to 6pm, Saturday and Sunday. 

Congo Rapids Adventure Golf has reopened on this date. You will find all the relevant information about any restrictions and how to pre-book online by visiting their website: www.congorapids.co.uk

The Doctor Golf Academy is back for individual and small group coaching. Stuart and Sam will be available to get your back in order after such a long layoff! For all enquiries and to pre-book a lesson, please contact the guys via www.doctorgolf.co.uk

The Park Bar Terrace has reopened with the rule of six, for al fresco dining only. This means you are able to sit in a group of six, outside, and order food or drink before or after playing golf. 

American Golf has reopened.

MONDAY 17th MAY

The Park Bar and Restaurant can finally reopen it's doors and we can go back inside using the rule of six.

The hotel will also be reopening on this date, meaning small golf groups of up to 6 can return. 

Golf Matches: We will be allowed to restart inter-club matches with friendlies and county knockout matches that can be run under COVID-safe guidelines.

Please be aware, that as advised by the Government, these dates are subject to change.

In the meantime, please stay positive and keep safe - golf will be back before you know it!
For future updates, please follow our social media channels. 

In light of the latest Government announcement, The Park Bar and Restaurant can resume service inside from Monday 17th May.

Although things may look a little different when you visit us again, our friendly team will be on hand to ensure we still offer that fantastic service and the enjoyable experience you have come to expect.  As always, the safety of our visitors and staff is priority, so our team have worked tirelessly over the last few months to make sure all the steps are in place to ensure this continues to be the case.

  • Track and Trace is a legal requirement. On arrival, you will be asked to 'check-in' using the NHS COVID-19 Track and Trace app.
  • Social distancing rules will be in place.
  • We will be able to serve customers in groups of up to 6 people, or as 2 different households indoors, and in groups of up to 30 outdoors - please bear in mind, we may not be able to accommodate special requests such as tables next to other. 
  • Masks will need to be worn until you are seated at your table. 
  • We will be running table service only.
  • We've gone cashless to help eliminate the spread through transactions.
  • There will be no need to order a substantial meal with alcohol, and no closing time curfew will be in place.

All rules are subject to change by the Government.

As always, Afternoon Tea MUST be pre-paid and booked at least 24 hours in advance. 

The Park Bar will be open between 8:00am and 10:00pm and food will be served between 8:00am and 9:00pm.

Our Restaurant menu and Sunday Lunch menu will also become available. To view our menus, please visit www.uffordpark.co.uk/eat

We have our fingers crossed for a nice British spring and summer, so you can enjoy the wonderful views out on our terraces! 

Our Health Club, which includes our gym and swimming pool) reopened on Monday 12th April.

Our opening hours are:

6.45am and 9.00pm Monday to Friday
9.00am to 6.00pm Saturday and Sunday.

Last admissions are half an hour before we close.

We have restricted numbers in place due to social distancing.

Please keep an eye on our social media channels for the latest updates. 

Our Thermal Suite Spa remains CLOSED until Monday 17th May (earliest), however, we are now open for beauty treatments. 

Although normality is slowly returning and spas and health clubs are now due to open once again, we appreciate you may have questions about what to expect on your next trip.

To help you prepare, we’ve answered some of your most frequently asked questions.

Please note that answers could change depending on Government restrictions.

Can I come to the spa if we are all coming from different households?

Guests must only travel with members of their own household.

From Monday 17th May, our hotel is due to reopen and spa breaks will be able to resume. From this date, guests will be permitted to meet with up to six people, or one other household.

From 21st June, it is suggested there will be no limits on social contact and numbers of guests from different households.

Will hand sanitiser be provided?

We will provide hand sanitiser points throughout the spa and hotel areas, but of course if you wish to bring your own, it certainly won’t do any harm!

Do I need to wear a mask for a treatment?

A mask must be worn when entering Ufford Park. However, masks can be removed for a treatment to be carried out i.e. a facial or massage. All staff will be wearing masks and PPE equipment, as necessary, throughout your treatment. 

What facilities will be available?

Our swimming pool, poolside spa bath and gym reopened on Monday 12th April. All beauty treatments have also resumed.

Saunas, steam rooms and thermal facilities are not permitted to open until Monday 17th May.

What do I need to bring with me?

This is pretty much the same as before, however, in light of the health crisis, please bring your face mask, £1 for lockers (we are now cashless) and you may wish to bring your own sanitiser.

Will my therapist wear a face mask?

Yes, your spa therapist will wear a face mask and appropriate PPR during all treatments.

Is it safe to use the spa if I am pregnant?

Absolutely, as long as you adhere to all the same COVID-safe guidelines as recommend. We also offer dedicated treatments for expectant Mums, so please ask when making a booking.

Will the changing rooms be open?

Our changing rooms have reopened, but measures are in place to limit the number of people inside at any one time.

Please keep an eye on our social media channels for the latest updates. 

Please keep an eye on our social media channels for the latest updates. 

Will I lose my deposit if restrictions mean by event cannot take place?

Of course not. We will transfer it to your new postponed date. 

Can I come and look around to see Ufford Park?

Yes, you are able to book an appointment and view our facilities. We are currently thinking of new ways to show you our superb function rooms at these strange times, should you wish not to visit us under the current circumstances.

I am planning a future event. Can I still ask questions and get a quote, even if I don't know a date yet?

Of course. Send your questions to events@uffordpark.co.uk and we will look forward to advising you on a potential new booking.

Will we be able to attend large events soon?

Unfortunately, we don't know what is around the corner regarding large public gatherings, however, we are thinking of new ideas all the time. If you have an idea of an event you would like to see, or that you think would be great in these uncertain times, please share them with us.

What is happening to future events?

We are constantly keeping up to date with the Government guidelines and will be contacting people with bookings in date order. 

In light of the latest Government announcement, our hotel has reopened for leisure guests to stay from Monday 17th May. If you had a booking with us prior to this date, please be advised that this will automatically be cancelled and need to be rebooked. 

We are experiencing a high volume of emails, so we appreciate your patience at this challenging time. We ask that you only email us if you have an urgent enquiry regarding an imminent reservation. 

reception@uffordpark.co.uk

 

IN LIGHT OF THE LATEST GOVERNMENT ANNOUNCEMENT, OUR HOTEL HAS REOPENED TO LEISURE GUESTS FROM MONDAY 17th MAY.

We promise to be flexible with future bookings made DIRECT with Ufford Park, either online, or by emailing reservations@uffordpark.co.uk 

Book with confidence...

We want you to be able to book without having to worry about what will happen if your holiday has to be cancelled. We have temporarily waived the standard cancellation policy meaning that you are protected if the following applies:

  1. The Government ban travel out of your area, or into Suffolk
  2. Overnight stays are not permitted
  3. The ‘rule of 6’ makes your holiday impossible

In any of these cases, you will have the following options: 

  1. Move your booking. This can be for any stay up to 12 months ahead. It can be for a like for like booking, or something different (subject to availability). The price you pay may be higher or lower depending on the dates and time of year. If higher, you can simply pay the difference. If lower, you will be refunded the difference. There will be no admin fee or other charges.
  2. Take a credit note. This is ideal if you know you still want to come to Suffolk, but are unsure of dates.
  3. Have a refund. We will happily refund the full amount you have paid for your holiday, including the deposit. 

We reserve the right to make changes to the temporary policy waiver but if we do so, we will give you a minimum of four weeks’ notice. Cancellations for other reasons are according to our standard Terms and Conditions.

If you booked your reservation via a third party (e.g. Bookings.com, Spa Breaks, Golf Breaks and others), please contact them directly for assistance.

Ufford Park gift vouchers will automatically be extended until 31st July 2021.

If you have any vouchers through Spa Seekers, Wowcher, or any other third party you must speak to them directly.

Ufford Park Woodbridge Hotel, Golf & Spa

Yarmouth Road, Melton
Woodbridge, Suffolk
IP12 1QW

t: 01394 383555

w: reception@uffordpark.co.uk

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QIT Covid-19
Quality in Tourism
2021 Travellers' Choice
Quality in Tourism Breakfast
Green Tourism Silver
EADT Finalist 2020
Director of the Year
Norfolk and Suffolk Tourism Awards - Finalist 2019
FSB Area Finalist 2019
2019 Suffolk's Greenest Business
WNB awards 2019 Finalist
Spa Finalist