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Coronavirus update

Spring back the good times... 

"In light of the latest Government announcement, we are hopeful that we can start to reopen from Monday 29th March, starting with our golf course - let the countdown now begin!

Monday 29th March

Our golf course and driving range is able to reopen in line with Government restrictions. 

Monday 12th April

From Monday 12th April, we will be reopening The Park Bar terrace for al fresco dining only. Our gym and indoor swimming pool will also be able to reopen, however, our poolside sauna and steam room must remain CLOSED until Monday 17th May (earliest). 

Beauty treatments in our salon will be available, however, our Thermal Suite Spa must remain CLOSED until Monday 17th May (earliest). 

Wedding guests will rise from 6 to 15.

Monday 17th May

Our hotel will reopen to leisure guests, as well as our Thermal Suite Spa. Indoor hospitality can also return, so our Park Bar and Restaurant will also reopen.

30 people will be able to attend weddings, receptions, wakes, funerals and christenings.

Monday 21st June

All limits on social contact, such as the 'rule of six', to be removed for both indoor and outdoor settings. Larger events can go ahead and other businesses which previously couldn't open, will be able to reopen.

As stated by the Government, all of these dates are subject to change. 

For more details on each area of the business, please see below.

I would also like to take this opportunity to thank you all for your understanding and support throughout the last year, especially to those of you that physically came to visit us. Being a relatively small and independent family business, we couldn’t have made it through this year without each and every one of you.

As a business, we believe we have done everything that we possibly could to ensure Ufford Park is as COVID-secure as possible and to keep our members, guests and staff safe, but we understand the necessary action the Government has had to take.

The journey ahead for us all still won’t be easy, but I am positive we can get through it together. I have been so proud to see how well my team – The Ufford Park Family – have pulled together through this unpredictable year, and I am very optimistic that Ufford Park will come out the other side of this even stronger!

In the meantime, stay safe and we hope to see you soon. Please do keep an eye on our social media channels and website for our latest updates."

Tarnia Robertson 

Managing Director 

We have reviewed all of our procedures to ensure the safety of our guests and our team is at the forefront of everything we do. Here are just a few of the measures that we have put in place:

MONDAY 15th MARCH - MEMBERS

The BRS system goes live at 6:45pm and will allow members to book available tee times for the first 2 weeks we are open (Monday 29th March until 11th April. This can include members bringing guests and entering competitions. Moving forward from this date, members will be able to book tee times 3 weeks ahead with tee times opening each day.

MONDAY 22nd MARCH - NON-MEMBERS

BRS system will open for non-members to book available tee times during the first week we are open (29th March until 4th April). Moving forward from this date, non-members will be able to book tee times 2 weeks ahead with tee times opening each day. 

MONDAY 29th MARCH - GOLF RETURNS

The rule of six outside comes back into force so we will be able to play golf up to 4-balls with mixed households. The course will be open but all golfers must have pre-booked tee times before coming down to play.

Buggies will be available to hire, but as per guidelines, will still be single rider only until further notice.

The half-way hut will be available for takeaway drinks, snack, as well as sausage rolls and pasties!

The Driving Range will also be open from this date so you can come down to hit some balls before you play, or for a practice session. 

Golf Reception will be open and phone bookings / enquiries will be back with our normal opening hours of 7am to 8pm, Monday - Friday and 7am to 6pm, Saturday and Sunday. 

Congo Rapids Adventure Golf also reopens on this date. You will find all the relevant information about any restrictions and how to pre-book online by visiting their website: www.congorapids.co.uk

TUESDAY 30th MARCH - DOCTOR GOLF ACADEMY

The Doctor Golf Academy is back for individual and small group coaching. Stuart and Sam will be available to get your back in order after such a long layoff! For all enquiries and to pre-book a lesson, please contact the guys via www.doctorgolf.co.uk

MONDAY 12th APRIL

The Park Bar will reopen again with the rule of six, but for al fresco dining only. This mean you will be able to sit in a group of six outside and order food or drink before or after playing golf. Of course, this will be weather dependant. 

American Golf will also be reopening their shop.

MONDAY 17th MAY

The Park Bar and Restaurant can finally open it's doors and we can go back inside using the rule of six.

The hotel will also be reopening on this date, meaning small golf groups of up to 6 can return. 

Golf Matches: We will be allowed to restart inter-club matches with friendlies and county knockout matches that can be run under COVID-safe guidelines.

Please be aware, that as advised by the Government, these dates are subject to change.

In the meantime, please stay positive and keep safe - golf will be back before you know it!
For future updates, please follow our social media channels. 

In light of the latest Government announcement, The Park Bar will be reopening on Monday 12th April for outside dining only. 

Although things may look a little different when you visit us again, our friendly team will be on hand to ensure we still offer that fantastic service and the enjoyable experience you have come to expect.  As always, the safety of our visitors and staff is priority, so our team have worked tirelessly over the last few months to make sure all the steps are in place to ensure this continues to be the case.

  • Track and Trace is a legal requirement. On arrival, you will be asked to 'check-in' using the NHS COVID-19 Track and Trace app.
  • Social distancing rules will be in place.
  • You can sit in a group of up to six people from different households; or a maximum of two households can meet to form one group - please bear in mind, we will not be able to accommodate special requests such as tables next to other tables following the Government restrictions.
  • Masks will need to be worn until you are seated at your table. 
  • We will be running table service only, however, you may go inside to use the restroom.
  • We've gone cashless to help eliminate the spread through transactions.
  • There will be no need to order a substantial meal with alcohol, and no closing time curfew will be in place.

All rules are subject to change by the Government.

From the 12th April, we will be running our NEW bar snack menu, children's menu and our popular afternoon tea menu. Afternoon Tea MUST be pre-paid and booked at least 24 hours in advance. As it is outside dining only at this stage, if the weather is not pleasant on the day you are due to join us, we will be able to box this up for you to pick-up and takeaway. 

The Park Bar will be open between 8:00am and 10:00pm and food will be served between 10:30am and 8:00pm.

Our Restaurant menu and Sunday Lunch menu will not be available at this time (Monday 17th May at the earliest). To view our menus, please visit www.uffordpark.co.uk/eat

We miss you and have our fingers crossed for a nice British spring and summer so you can enjoy the wonderful views out on our terraces!

In light of the light of the latest Government announcement our Health is due to reopen on Monday 12th April. 

Please keep an eye on our social media channels for the latest updates. 

Although normality is slowly returning and spas and health clubs are now due to open once again, we appreciate you may have questions about what to expect on your next trip.

To help you prepare, we’ve answered some of your most frequently asked questions.

Please note that answers could change depending on Government restrictions.

Can I come to the spa if we are all coming from different households?

As per the Government’s roadmap released on Monday 22nd February, spas are due to begin reopening from 12th April, but guests must only travel with members of their own household.

From Monday 17th May, our hotel is due to reopen and spa breaks will be able to resume. From this date, guests will be permitted to meet with up to six people, or one other household.

From 21st June, it is suggested there will be no limits on social contact and numbers of guests from different households.

Will hand sanitiser be provided?

We will provide hand sanitiser points throughout the spa and hotel areas, but of course if you wish to bring your own, it certainly won’t do any harm!

Do I need to wear a mask for a treatment?

A mask must be worn when entering Ufford Park. However, masks can be removed for a treatment to be carried out i.e. a facial or massage. All staff will be wearing masks and PPE equipment, as necessary, throughout your treatment. 

What facilities will be available?

Our swimming pool, poolside spa bath and gym will be permitted to open from Monday 12th April. All treatments will also be able to resume, including facilities.

Saunas, steam rooms and thermal facilities are not permitted to open until Monday 17th May.

What do I need to bring with me?

This is pretty much the same as before, however, in light of the health crisis, please bring your face mask, £1 for lockers (we are now cashless) and you may wish to bring your own sanitiser.

Will my therapist wear a face mask?

Yes, your spa therapist will wear a face mask and appropriate PPR during all treatments.

Is it safe to use the spa if I am pregnant?

Absolutely, as long as you adhere to all the same COVID-safe guidelines as recommend. We also offer dedicated treatments for expectant Mums, so please ask when making a booking.

Will the changing rooms be open?

Our changing rooms will be able to reopen, but measures will be in place to limit the number of people inside at any one time.

Please keep an eye on our social media channels for the latest updates. 

Please keep an eye on our social media channels for the latest updates. 

Will I lose my deposit if restrictions mean by event cannot take place?

Of course not. We will transfer it to your new postponed date. 

Can I come and look around to see Ufford Park?

Yes, you are able to book an appointment and view our facilities. We are currently thinking of new ways to show you our superb function rooms at these strange times, should you wish not to visit us under the current circumstances.

I am planning a future event. Can I still ask questions and get a quote, even if I don't know a date yet?

Of course. Send your questions to events@uffordpark.co.uk and we will look forward to advising you on a potential new booking.

Will we be able to attend large events soon?

Unfortunately, we don't know what is around the corner regarding large public gatherings, however, we are thinking of new ideas all the time. If you have an idea of an event you would like to see, or that you think would be great in these uncertain times, please share them with us.

What is happening to future events?

We are constantly keeping up to date with the Government guidelines and will be contacting people with bookings in date order. 

In light of the latest Government announcement, our hotel is closed until Monday 17th May. If you had a booking with us prior to this date, please be advised that this will automatically be cancelled and need to be rebooked. 

We are experiencing a high volume of emails, so we appreciate your patience at this challenging time. We ask that you only email us if you have an urgent enquiry regarding an imminent reservation. 

reception@uffordpark.co.uk

 

IN LIGHT OF THE LATEST GOVERNMENT ANNOUNCEMENT, OUR HOTEL WILL BE CLOSED TO LEISURE GUESTS UNTIL MONDAY 27th MAY.

We promise to be flexible with future bookings made DIRECT with Ufford Park, either online, or by emailing reservations@uffordpark.co.uk 

Book with confidence...

We want you to be able to book without having to worry about what will happen if your holiday has to be cancelled. We have temporarily waived the standard cancellation policy meaning that you are protected if the following applies:

  1. The Government ban travel out of your area, or into Suffolk
  2. Overnight stays are not permitted
  3. The ‘rule of 6’ makes your holiday impossible

In any of these cases, you will have the following options: 

  1. Move your booking. This can be for any stay up to 12 months ahead. It can be for a like for like booking, or something different (subject to availability). The price you pay may be higher or lower depending on the dates and time of year. If higher, you can simply pay the difference. If lower, you will be refunded the difference. There will be no admin fee or other charges.
  2. Take a credit note. This is ideal if you know you still want to come to Suffolk, but are unsure of dates.
  3. Have a refund. We will happily refund the full amount you have paid for your holiday, including the deposit. 

We reserve the right to make changes to the temporary policy waiver but if we do so, we will give you a minimum of four weeks’ notice. Cancellations for other reasons are according to our standard Terms and Conditions.

If you booked your reservation via a third party (e.g. Bookings.com, Spa Breaks, Golf Breaks and others), please contact them directly for assistance.

All gift vouchers with an expiry date between 1st April and 31st December 2020 will be automatically extended.

Ufford Park Woodbridge Hotel, Golf & Spa

Yarmouth Road, Melton
Woodbridge, Suffolk
IP12 1QW

t: 01394 383555

w: reception@uffordpark.co.uk

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QIT Covid-19
Quality in Tourism
Trip Advisor
Quality in Tourism Breakfast
Green Tourism Silver
EADT Finalist 2020
Director of the Year
Norfolk and Suffolk Tourism Awards - Finalist 2019
FSB Area Finalist 2019
2019 Suffolk's Greenest Business
WNB awards 2019 Finalist
Spa Finalist