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Winter 2018

This year has passed by at lightning speed and December is once again upon us.  The end of the year is always a time of reflection and it is no different here at Ufford Park.  We’ve had a phenomenal year.  Not only has our ongoing programme of refurbishment continued smoothly, this year was also a fantastic year for awards success.  Our very own Director, Tarnia Robertson, won the Institute of Directors (IOD) East of England Director of the Year Award in the Family Business category and we were also awarded the Quality in Tourism Silver accreditation.

Furthermore, our autumn events and promotions such as the children’s Halloween Afternoon Tea and the Family Halloween Disco were a Spooktacular success.  Our Moulin Rouge Christmas Party nights are now underway and have been a hugely successful so far.  This year we will see nearly 3,000 people celebrating the festive season with us!

We are very much looking forward to celebrating Christmas and the New Year with all of our guests and would like to take this opportunity to wish you all a very ‘Merry Christmas and a Happy New Year’.  We have lots to tell you about this winter, so snuggle up with a hot drink and read our latest news!

Four of the The Park Bar and Restaurant Team

The Park Bar and Restaurant Logo

The Bar and Restaurant Team has a new look! 

Following the refurbishment of The Park Bar and Restaurant, we thought we’d give the team a new look too! The new uniform was rolled out at the end of November and features our new Park logo.  

2018 has been a great year for Ufford Park!

2018 has been a great year for us from an awards point of view.  Not only were we awarded the Quality in Tourism Silver accreditation but we have also been shortlisted for a number of key industry awards which is testament to the hard work and dedication of the entire Ufford Park Team.

The most notable of our successes this year, was our very own Managing Director Tarnia Robertson winning the Institute of Directors (IOD) East of England Director of the Year Award in the Family Business category.  Following her regional win, Tarnia advanced to the national finals and attended the ceremony on 18th October 2018 at the Royal Horticultural Halls in London hosted by Claudia Winkleman.  Unfortunately, Tarnia did not bring home the national title, but she is still a winner in our eyes!

In November, Tarnia was also voted in the Top 100 Inspiring Women in Suffolk.

On the golf side of the business we were a runner up in the Operation Pollinator category in the Golf Environment Awards.  Our Head Greenkeeper, Adrian Hollins, is working on a number of new initiatives to nurture the wildlife on the Ufford Park land and will be ready to showcase the results in our 2020 entry as part of our next bid for a win.

We were shortlisted in the Best Health Club and Spa category at 2018 The Good Spa Guide Awards too, which we are delighted about.

Our food and drink team reached the second round of judging in the 2018 Suffolk Food and Drink Awards and hope to progress to the finals in 2019!

It was also a good year for local tourism awards; we were a finalist on the Encouraging Tourism category in the Suffolk Coastal Business and Community Awards and we have also reached the second round of judging for the Suffolk and Norfolk Tourism Awards 2019.  The awards ceremony will take place in 28th February 2019, let’s hope our lucky streak continues well into the new year!

January Wedding Show

We’re holding our annual wedding show on Sunday 20th January 2019, from 11am to 3pm.  Our wedding shows bring together a plethora of local suppliers under one roof.  They are an ideal opportunity for those planning a wedding to find inspiration for their special day as well as take the opportunity to tour our magical wedding venue and see the facilities we have to offer.  The Ufford Park Wedding Team will also be on hand to answer any questions, so if you get engaged over the festive period, you can stop by and begin your wedding planning with us!

Max Moussa

High Five from Max Moussa, Head of Operations:

What is your role and how long have you been doing it at Ufford Park?

I am Head of Operations and started here at Ufford Park in July 2017.

What are the most challenging aspects of your job?

My role is multi-faceted and no two days are the same. The three areas that present the most challenges also bring the most reward. 

The first being staff.  Recruitment is vital to the success of any business.  Getting the right person for the job is about making sure they have the right qualifications and experience, but it also goes deeper than that. You have to make a call on if the candidate can take on board and execute the Ufford Park vision.  Once you’ve made the decision on the best candidate, the challenge is ensuring that they integrate well into the team, training them and ensuring they buy into achieving the company goal.  Keeping staff motivated to always go the extra mile and delivering excellent customer service at all times are also some of my main responsibilities.

Secondly the customer.  Our top priority at Ufford Park is ensuring the customer is happy and exceeding their expectations at every interaction. 

Thirdly the business.  As Head of Operations my role is to manage the fine balance between the various departments and their individual needs and make sure they operate to their fullest potential and deliver optimum profitability.

What’s the last thing you do before leaving work at the end of the day?

Before I leave the office each day I check my emails to see if there is anything that needs   attention before I leave.  I then reflect on the day and what I have achieved and prepare and review my schedule for the next day.  Finally, and most importantly, as I leave, I make sure I thank the team members that have gone above and beyond that day.

If you weren’t doing this job what would you be doing?

I would be a film critic!  I’m a bit of a film buff and have always wanted to review movies for a national newspaper.

Three words to describe your job?

Challenging.  Rewarding.  Unpredictable.

We hope to welcome you here soon.

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